Terms of Service

Last updated: 19 March 2026

1. About These Terms

These Terms of Service (“Terms”) govern your access to and use of the LAIT AI website at lait-app.com.au (“Website”) and the LAIT AI platform (“Platform”), operated by Anthony Marquez, trading as Lotus AI Tech (ABN pending) (“we”, “us”, “our”).

By accessing the Website or using the Platform, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms, and “you” refers to that organisation.

If you do not agree to these Terms, you must not use our Website or Platform.

2. Service Description

LAIT AI is a private artificial intelligence platform designed for Australian NDIS providers and allied health organisations. The Platform provides AI-assisted tools for drafting documentation such as progress notes, behaviour support plans, incident reports, and other professional documents.

The Platform operates on dedicated infrastructure hosted in Amazon Web Services’ Sydney region (ap-southeast-2). Each customer organisation operates within a logically separated instance.

3. Important Disclaimers — AI-Generated Content

We do not warrant that AI-generated content is accurate, complete, current, or fit for any particular purpose. The Platform is a trusted assistant — it does not replace the expertise and experience that only your practitioners can provide.

4. Your Obligations

When using the Website or Platform, you agree to:

Provide accurate and current information when creating an account or submitting forms. Use the Platform in accordance with all applicable laws and regulations, including the Australian Privacy Act 1988, the NDIS Act 2013, and the NDIS Quality and Safeguards Framework. Review all AI-generated content before use and ensure it is accurate, appropriate, and suitable for its intended purpose. Maintain the confidentiality of your account credentials and notify us promptly of any unauthorised access. Not use the Platform to process data in a manner that would breach your own obligations under privacy legislation or professional standards. Comply with your organisation’s own policies regarding the use of AI tools and the handling of sensitive information.

You must not use the Platform to generate content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable. You must not attempt to reverse-engineer, decompile, or gain unauthorised access to the Platform or its underlying systems. You must not use the Platform in any way that could damage, disable, or impair our services.

5. Accounts and Access

Access to the Platform requires a paid subscription. Account administrators within your organisation are responsible for managing user access and permissions.

You are responsible for all activity that occurs under your account. If you become aware of any unauthorised use of your account, you must notify us immediately at hello@lait-app.com.au.

6. Pricing and Payment

The Platform is offered under a Team Plan at $490 per month (AUD), which includes 10 user seats. Additional seats may be added at $49 per seat per month. A one-time setup fee may apply based on your integration requirements. All prices are exclusive of GST unless otherwise stated.

We reserve the right to change our pricing with 30 days’ written notice. Any price change will take effect at the start of your next billing period following the notice period.

Payment is due monthly in advance. If payment is not received within 14 days of the due date, we may suspend access to the Platform until payment is received.

7. Intellectual Property

7.1 Our intellectual property

The Website, Platform, and all associated content, design, code, and documentation are owned by us or our licensors and are protected by Australian and international intellectual property laws. Nothing in these Terms grants you any right to our intellectual property except the limited licence to use the Platform as described in these Terms.

7.2 Your content

You retain ownership of all content you upload to or create within the Platform (“Your Content”). You grant us a limited licence to host, store, process, and display Your Content solely for the purpose of providing the Platform to you.

7.3 AI-generated content

Content generated by the AI within the Platform, once reviewed and approved by you, belongs to you. We do not claim any ownership of AI-generated outputs. Your Content and AI-generated outputs are not used by us to train AI models.

8. Data Handling and Privacy

Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms.

Data processed within the Platform is stored in AWS Sydney (ap-southeast-2) and does not leave Australia. Your data is not used to train AI models. Each customer organisation operates within a logically separated instance.

If you use the Platform to process personal information of NDIS participants or other individuals, you are responsible for ensuring you have the appropriate consent, authority, or legal basis to collect and process that information. We process such information on your behalf as a data processor.

9. Data Export and Portability

You may export your data from the Platform at any time during your subscription. We will provide reasonable assistance with data export upon request.

Upon termination of your subscription, we will make your data available for export for a period of 30 days. After this period, your data will be permanently deleted from our systems, unless retention is required by law.

10. Limitation of Liability

To the maximum extent permitted by law, our total aggregate liability to you for any claims arising out of or related to these Terms or your use of the Platform is limited to the total fees paid by you in the 12 months immediately preceding the claim.

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or loss of goodwill, regardless of the cause of action.

Without limiting the above, we are not liable for any loss, damage, or harm arising from reliance on AI-generated content that has not been reviewed and approved by a qualified professional. You acknowledge that all AI-generated content is provided on an “as is” basis and requires professional review before use.

Nothing in these Terms excludes or limits any consumer guarantees or statutory rights that cannot be excluded or limited under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).

11. Indemnification

You agree to indemnify, defend, and hold us harmless from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

Your use of AI-generated content without appropriate professional review. Your breach of these Terms. Your violation of any applicable law or regulation. Any third-party claim arising from Your Content or your use of the Platform. Any claim arising from your failure to comply with your obligations under privacy legislation, NDIS legislation, or professional standards.

12. Service Availability and Support

We will use reasonable efforts to ensure the Platform is available and operational. However, we do not guarantee uninterrupted or error-free service. The Platform may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We provide support via email at hello@lait-app.com.au. We aim to respond to support enquiries within one business day.

13. Termination

You may cancel your subscription at any time by providing written notice to us. Cancellation will take effect at the end of your current billing period. No refunds will be provided for the remaining portion of a billing period already paid.

We may suspend or terminate your access to the Platform immediately if you breach these Terms, fail to pay fees when due (after a 14-day grace period), or if we are required to do so by law.

Upon termination, your right to use the Platform ceases. We will make your data available for export for 30 days following termination, after which it will be permanently deleted (see Section 9).

14. Dispute Resolution

If a dispute arises between us, we agree to first attempt to resolve it in good faith through informal negotiation. Either party may initiate this process by providing written notice describing the dispute.

If the dispute is not resolved within 30 days of the initial notice, either party may refer the dispute to mediation administered by the Resolution Institute (or its successor body) in accordance with its mediation rules. The mediation will be conducted in Queensland, Australia.

Nothing in this section prevents either party from seeking urgent interlocutory relief from a court of competent jurisdiction.

15. Governing Law

These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland and any courts that may hear appeals from those courts.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide at least 30 days’ notice before the changes take effect, by posting the updated Terms on this page and, for Platform users, by email notification. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you may terminate your subscription in accordance with Section 13.

17. General Provisions

Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the use of the Website and Platform, and supersede any prior agreements or understandings.

Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Waiver. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment. You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

Force majeure. We are not liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

18. Contact Us

If you have any questions about these Terms, please contact us:

Anthony Marquez
Lotus AI Tech
Email: hello@lait-app.com.au
Location: Queensland, Australia

This document was last reviewed on 19 March 2026. This document should be reviewed by a qualified Australian solicitor before publication.